macOS Mail Secure Email Setup - IMAP Print

This article applies to macOS Sierra Version 10.12.2 and Mail version 10.2 and Movaci’s secure e-mail settings only.
This article assumes you have received all the relevant e-mail settings including:

• Mail Server Name
• User Name / E-mail address
• Password

If you don't have the above information, please ask your domain administrator for your e-mail credentials, or send a request to Movaci Helpdesk Services https://my.movaci.com/submitticket.php?step=2&deptid=5 stating your e-mail address and, should you have one, the answer to your secret question.

Please follow these step-by-step instructions in order to set up a Movaci Secure Email Account in Mail application on macOS.

1. Open Mail application.
2. Expand the Mail menu and select Add Account.
3. Select Add Other Mail Account and click Continue.
   
   
4. Put in name for this account, email address and email password. Then click Sign In.
   
   
5. You will get the red error message "Unable to verify account name or password". Enter the following information in the Add a Mail Account window.
   1. Email Address, enter your email address.
   2. User Name, enter your email address.
   3. Password, enter your email password.
   4. Account Type, select IMAP.
   5. Incoming Mail Server, enter your email server. (provided when you first purchased your email account)
   6. Outgoing Mail Server, enter your email server. (provided when you first purchased your email account)
      
      
6. Click Sign In.
7. Select Mail and click Done.
   
   

Test sending and receiving e-mail, should you encounter issues receiving or sending e-mail, please follow these instructions.

1. Expand the Mail menu and Select Preferences.
2. Select the Account tab and select your email address.
   
   
3. Under Server Settings tab, check the following information and correct the settings.
   • Incoming Mail server (IMAP),
     
     1. uncheck "Automatically manage connection settings"
     2. Port, put in number 993 and use TLS/SSL.
     3. Authentication, select Password.
   • Outgoing Mail Server (SMTP),
     1. uncheck "Automatically manage connection settings"
     2. Port, put in number 465 and use TLS/SSL.
     3. Authentication, select Password.
        
        
4. Click Save and close the window.

Extra Information

If you continue to encounter send/receive issues, please double check the following settings:-

• SSL for incoming and outgoing must be set to Use SSL.
• Incoming Port must be port number 993.
• Outgoing Port must be port number 465 or 108 or 24.

Mail setup is now complete and you should be able to send and receive e-mail using macOS Mail.

Should you encounter any issues, please contact [email protected] for further assistance.